Política de reembolso

Returns and right of withdrawal

You may withdraw from an online purchase and request a return within 14 days after the day you receive the goods, without giving a reason.

To exercise this right, email bures.123mira@gmail.com before the 14-day period expires. Include your order number and a clear statement that you wish to withdraw from the purchase. After contacting us, send the goods without undue delay and no later than 14 days after notifying us to:

Miroslav Bureš – Vionara
Fráni Šrámka 128
397 01 Písek
Czech Republic

The product should be complete and, where reasonably possible, returned with its original packaging and proof of purchase. You may inspect the product as you would in a physical shop; you may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics and functioning.

Return shipping costs

For a standard withdrawal because you changed your mind, you are responsible for the direct cost of returning the goods. If the item is defective, damaged on arrival, or different from what you ordered, contact us first; reasonable return shipping costs for an accepted claim will be covered by us.

Damaged, defective or incorrect items

Inspect your order after delivery and contact us promptly at bures.123mira@gmail.com if an item is damaged, defective or incorrect. Include your order number and photographs where helpful so we can assess the issue and arrange an appropriate remedy.

Exceptions

The statutory right of withdrawal may not apply to goods made to your specifications or clearly personalised, sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, perishable goods, or other items excluded by applicable law. This does not limit your rights regarding defective goods.

Refunds

We will refund eligible payments using the original payment method without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence that you sent them back, whichever occurs first. The refund includes the cost of our least expensive standard delivery option; additional costs for an upgraded delivery method are not refundable. Your bank or payment provider may need additional time to display the refund.

Order cancellation

If your order has not yet been fulfilled, contact us as soon as possible. We will try to cancel it before dispatch, but cannot guarantee cancellation once fulfilment has started.

Questions about returns can be sent to bures.123mira@gmail.com.